Refund policy

Returns

Because we are human and we all make mistakes, please check your order as soon as you receive it and contact us promptly if there is an issue. All claims must be made within 14 days from purchase to qualify for a refund or exchange. If it is our mistake and we have sent you the incorrect yarn, we will happily arrange a full exchange at our own cost. For any other issues with your order, please make contact so we can decide on the easiest and quickest way to resolve the issue. We try our best to provide good colour representation on the website but computer screens do differ, so if you receive an order and it is nothing like you expected, please let us know so we can fix this issue. 

Exchanges
If you changed your mind on the colour, or the type of yarn, providing it is in stock, we will happily exchange it for you but you will be responsible for the cost of return post and packaging (both ways). If there is a difference in the cost of the new item, the balance will be refunded as a credit note/voucher to be used for future purchases. We do not offer cash refunds. Again, this exchange must be discussed with us as it may be easier for us to provide a full refund and for you to reorder the new product and pay via the website.

We will not despatch new items until we've received and approved your exchange items.

Refunds
We will notify you once we’ve received and inspected your return for a refund, and let you know if the refund is approved or not. If approved, you’ll be refunded with a credit note/voucher that can be used for future purchases. We do not offer cash refunds. All refunds agreed on will be returned to the same bank account provided.

Exceptions
1. Unfortunately, we cannot accept returns on sale items.

2. Due the fact that yarn is packed with specific batch numbers, we are unable to accept returns if we no longer stock that batch number. Therefore we can only accept returns made within 14 days of purchase and your items must be in the same condition that you received them.